Grievance Redressal & Grievance Officer

Say Boba, a brand owned and operated by Zaho Foods And Beverages Private Limited (CIN: U56102DL2024PTC437588, FSSAI License No.: 13326002000180), located at 211, Site Ecotech 1 Extension, Greater Noida, Uttar Pradesh – 201310, India (“Say Boba”, “we”, “us”, or “our”), is committed to addressing the concerns and grievances of its customers in a fair, transparent, and time-bound manner.

This document is published in compliance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Act, 2000 and rules thereunder, and the Digital Personal Data Protection Act, 2023, as applicable.

1. Purpose

This Grievance Redressal mechanism allows you to raise complaints, concerns, or grievances relating to:

• Orders, payments, shipping, delivery, cancellations, and refunds;
• Product quality, food safety, or packaging;
• the Website, Services, or your Account;
• the processing of your personal data / privacy concerns; or
• any content on the Website that you believe violates Applicable Law or your rights.

2. How to Raise a Grievance

You may submit your grievance through any of the following channels. To help us resolve your issue quickly, please include your name, Order ID (if applicable), registered contact details, a clear description of the issue, and any supporting documents or photographs.

Email: care@sayboba.com
Phone: +91 89290 81010
Postal Address: Grievance Officer, Say Boba – Zaho Foods And Beverages Private Limited, 211, Site Ecotech 1 Extension, Greater Noida, Uttar Pradesh – 201310, India

3. Grievance Officer Details

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the details of our Grievance Officer are as follows:

Name: Murari Chaudhary
Company: Say Boba – Zaho Foods And Beverages Private Limited
Address: 211, Site Ecotech 1 Extension, Greater Noida, Uttar Pradesh – 201310, India
Email: care@sayboba.com
Phone: +91 89290 81010

4. Grievance Resolution Timelines

We will acknowledge your grievance within forty-eight (48) hours of receipt. We will endeavour to resolve your grievance within one (1) month (30 days) from the date of receipt, or within such shorter period as may be prescribed under Applicable Law. If additional time or information is required, we will keep you informed of the status and expected timeline.

5. Escalation

If your grievance is not resolved to your satisfaction, or if you do not receive a response within the stated timelines, you may escalate the matter to our senior management by writing to info@sayboba.com with the subject line “Escalation – [Your Order ID / Reference]”.

In addition, as a consumer, you may approach the appropriate authorities, including the National Consumer Helpline (Department of Consumer Affairs, Government of India) — helpline number 1915 / portal consumerhelpline.gov.in; and the relevant Consumer Disputes Redressal Commission (District, State, or National) having jurisdiction.

6. Data Protection Grievances

For grievances specifically relating to the collection, use, storage, or processing of your personal data, please refer to our Privacy Policy and contact the Grievance Officer at care@sayboba.com. Such grievances will be handled in accordance with the Digital Personal Data Protection Act, 2023 and applicable rules.

7. Changes to This Document

We reserve the right to update this Grievance Redressal document and the Grievance Officer details at any time. The “Last updated” date reflects the latest revision, and changes are effective upon posting on the Website.