Cancellation, Returns & Refunds Policy

This Cancellation, Returns & Refunds Policy (“Refund Policy”) applies to all Orders placed through https://sayboba.com (the “Website”), operated by Say Boba – Zaho Foods And Beverages Private Limited (CIN: U56102DL2024PTC437588, FSSAI License No.: 13326002000180), located at 211, Site Ecotech 1 Extension, Greater Noida, Uttar Pradesh – 201310, India (“Say Boba”, “we”, “us”, or “our”).

This Refund Policy forms part of our Terms & Conditions. Please read it carefully before placing an Order.

1. Nature of Our Products

Say Boba Products are perishable food and beverage items (popping-boba fruit-juice drinks). For reasons of hygiene, food safety, and quality, perishable Products cannot be returned or exchanged once delivered, except in the specific cases described in this Policy. This does not affect any statutory rights you have as a consumer that cannot be excluded under Applicable Law.

2. Order Cancellation

2.1. Cancellation by you

• You may request cancellation of an Order only before it has been dispatched/handed over for delivery.
• To cancel, contact us as soon as possible at care@sayboba.com or +91 89290 81010 with your Order details.
• Once an Order has been dispatched, it can no longer be cancelled.

2.2. Cancellation by us

We reserve the right to cancel any Order, in whole or in part, including where the Product is unavailable or out of stock; there is an error in pricing, Product description, or Product information; your delivery location is not serviceable; we suspect fraud, abuse, or a breach of our Terms & Conditions; or delivery is prevented by circumstances beyond our reasonable control. Where we cancel an Order for which you have already paid, we will refund the applicable amount as per Section 5.

3. Eligibility for Refund or Replacement

You may be eligible for a refund or replacement if, at the time of delivery, the Product is:

• damaged, leaking, or tampered with;
• spoiled, or past its expiry / best-before date;
• incorrect (different from what you ordered); or
• missing items from your Order.

Conditions: You must report the issue within 24 hours of delivery. You must contact us at care@sayboba.com with your Order ID, a description of the issue, and clear photographs/video of the Product and packaging as evidence. The Product and packaging should be retained until your claim is resolved, as we may request them for verification. We will assess each claim and, where eligible, offer a replacement, refund, or store credit, at our reasonable discretion.

4. Non-Eligible Cases

Refunds or replacements will not be provided where:

• the issue is reported after the stated reporting window;
• the Product has been consumed in substantial part before reporting a quality concern (except where the defect could not reasonably have been detected before consumption);
• the Product was damaged due to improper storage, handling, or delay in acceptance after delivery;
• an incorrect or incomplete delivery address was provided by you;
• delivery failed due to the recipient being unavailable or refusing to accept the Order;
• the dissatisfaction relates solely to personal taste preference, where the Product otherwise conforms to its description; or
• the request arises from misuse of offers, coupons, or fraudulent activity.

5. Refund Process & Timelines

Approved refunds will be processed to the original payment method used for the Order, unless we mutually agree on an alternative method (such as store credit). Once a refund is approved, we will initiate it within 3–5 business days. The time for the amount to reflect in your account depends on your bank, card issuer, or payment provider, and typically takes an additional 5–7 business days.

For prepaid Orders cancelled before dispatch, the full amount paid will be refunded. For Cash on Delivery (COD) Orders (if offered) that are eligible for a refund, the refund will be processed via bank transfer or another method we specify, for which we may request your bank details securely. Any convenience fees, shipping charges, or non-refundable charges (if applicable) will be handled as stated at the time of checkout and in our Shipping Policy.

6. Failed or Undelivered Orders

If an Order cannot be delivered due to an incorrect address, the recipient being unavailable, or refusal to accept, and the Product is perishable, we may be unable to redeliver. In such cases, refunds may be limited to the Product value less applicable charges, at our reasonable discretion.

7. How to Raise a Refund or Cancellation Request

To raise any cancellation, return, or refund request, contact us with your Order ID and supporting details:

Say Boba – Zaho Foods And Beverages Private Limited
Email: care@sayboba.com · Phone: +91 89290 81010
Address: 211, Site Ecotech 1 Extension, Greater Noida, Uttar Pradesh – 201310, India

We will acknowledge your request within forty-eight (48) hours and endeavour to resolve it within the timelines set out in this Policy and Applicable Law.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. The “Last updated” date reflects the latest revision, and changes are effective upon posting on the Website.