Last updated: 1 July 2026
This Shipping & Delivery Policy (“Shipping Policy”) applies to all Orders placed through https://sayboba.com (the “Website”), operated by Say Boba – Zaho Foods And Beverages Private Limited (CIN: U56102DL2024PTC437588, FSSAI License No.: 13326002000180), located at 211, Site Ecotech 1 Extension, Greater Noida, Uttar Pradesh – 201310, India (“Say Boba”, “we”, “us”, or “our”).
This Shipping Policy forms part of our Terms & Conditions. Please read it before placing an Order.
1. Serviceable Locations
Because our Products are perishable food and beverage items, we deliver only to serviceable locations determined by us and our logistics partners. Serviceability is checked at the time of checkout based on your delivery pin code/address. If your location is not serviceable, you may not be able to place an Order for delivery to that address. We reserve the right to restrict delivery to certain areas, distances, or time windows in order to preserve the quality and safety of perishable Products.
2. Order Processing Time
Orders are processed on Monday to Friday, excluding public holidays. Orders placed after our daily cut-off time of 4:00 PM may be processed on the next working day. We aim to dispatch Orders promptly given the perishable nature of the Products. Actual dispatch may depend on stock availability, order volume, and location.
3. Delivery Timelines
Estimated delivery timelines will be indicated at checkout or in your order confirmation. Typical delivery is expected within 3–5 business days for serviceable areas. Delivery timelines are estimates only and are not guaranteed. Actual delivery times may vary due to location, weather, traffic, logistics-partner availability, festivals, or circumstances beyond our reasonable control. We are not liable for delays caused by incorrect address details, recipient unavailability, or events outside our control (see the Force Majeure clause in our Terms & Conditions).
4. Shipping Charges
Shipping, handling, or delivery charges (if any) will be displayed at checkout before you confirm and pay for your Order. We may offer free delivery on Orders above a certain value or during specific promotions, subject to the terms of each offer; any such threshold or offer will be shown at checkout. Applicable taxes on shipping charges, if any, will be added as per Applicable Law.
5. Handling of Perishable Products
Our Products are handled and dispatched with care and in accordance with applicable food-safety standards to maintain quality during transit. Upon delivery, you are responsible for immediately inspecting the Products and for storing and consuming them in accordance with the storage instructions and best-before/expiry date on the packaging. We recommend that you or an authorized person be available to receive perishable Products promptly at the time of delivery.
6. Delivery Process & Attempts
Products will be delivered to the address provided at the time of Order. Please ensure the delivery address, contact number, and any landmark details are accurate and complete. Our logistics partner may contact you before or during delivery. If delivery cannot be completed on the first attempt due to your unavailability, incorrect address, or refusal to accept, we may attempt redelivery where feasible, or cancel the Order. Because Products are perishable, repeated failed delivery attempts may result in cancellation without redelivery; refund treatment in such cases is governed by our Refund Policy. A delivery is deemed complete when the Products are handed over at the delivery address to you or to any person reasonably appearing to be authorized to receive the Order on your behalf.
7. Risk & Title
Risk in and responsibility for the Products passes to you upon delivery. We are not responsible for spoilage, deterioration, or damage occurring after delivery due to delay in acceptance, improper storage, or improper handling by you.
8. Order Tracking
Where available, we will provide order status updates or tracking details via email, SMS, or on the Website. For assistance with tracking, contact us using the details below.
9. Contact Us
Say Boba – Zaho Foods And Beverages Private Limited
Email: care@sayboba.com · info@sayboba.com · Phone: +91 89290 81010
Address: 211, Site Ecotech 1 Extension, Greater Noida, Uttar Pradesh – 201310, India
10. Changes to This Policy
We reserve the right to modify this Shipping Policy at any time. The “Last updated” date reflects the latest revision, and changes are effective upon posting on the Website.
